HTTP 200 Response: { "status": "debug", "mapping": { "session_id": "e88ecaf3-efbd-4a09-a6fb-ee1a336d9caf", "campaign": null, "nps": null, "csat": null, "name": null, "sentiments": [], "location": [], "competitors": [], "open_feedback": [], "summary_raw": "{\n \"summary\": \"David provided feedback about his stay at Marriott Central Park. He had a positive experience overall, praising the room quality and restaurant food, but expressed dissatisfaction with the check-in process where he had to wait 15 minutes to be attended.\",\n \"metrics\": {\n \"global_customer_sentiment\": \"Positive\",\n \"word_count\": 267,\n \"issues_count\": 1\n },\n \"highlights\": [\n \"Room was described as having good furniture, style, and quality\",\n \"Restaurant food was described as 'really awesome'\",\n \"Staff at the restaurant received positive feedback\"\n ],\n \"issues_detail\": [\n \"Long check-in process (15 minute wait)\"\n ],\n \"pain_points\": [\n \"Waiting 15 minutes during check-in process\",\n \"Room size was described as 'quite small'\",\n \"Restaurant menu was noted as not being as extensive as competitors (Hilton or Hyatt)\"\n ],\n \"alerts\": [\n \"Customer experienced a significant wait time during check-in\",\n \"Initial confusion in the call about executing vs. transferring the survey\"\n ],\n \"improvement_opportunities\": [\n \"Streamline the check-in process to reduce wait times\",\n \"Consider expanding the restaurant menu options\",\n \"Potentially offer larger room options\"\n ],\n \"recommendations\": [\n \"Implement an express check-in system to reduce wait times\",\n \"Review staffing levels at peak check-in times\",\n \"Train call center staff to better identify when customers are requesting to complete a survey\"\n ],\n \"quotes\": [\n {\n \"text\": \"Room was quite small but with good furniture, good stylist, and good qualities.\"\n },\n {\n \"text\": \"The restaurant have really good dishes and really good staff. The food is really awesome.\"\n }\n ]\n}", "summary_txt": "David provided feedback about his stay at Marriott Central Park. He had a positive experience overall, praising the room quality and restaurant food, but expressed dissatisfaction with the check-in process where he had to wait 15 minutes to be attended.", "transcript": "AI: Hi. I'm Susan. Guide at Boomerang Feedback. Ask me anything about what it is, how it works, how it integrates. And I'll show you how we turn the voice of your customers into actionable insights. How can I help you today?\nUser: Susan, please could you transfer me to the survey?\nAI: Hi there. This is Amber from Marriott Hotels. May I confirm who I'm speaking with today?\nUser: Hey, Amber. This is David.\nAI: Nice to meet you, David. How can I assist you today?\nUser: Could you please just secure the survey?\nAI: Transferring the call now.\nUser: You you execute the\nAI: Transferring the call now.\nUser: No. Not transfer the call. You are the responsible to execute the the survey Execute with me, the survey.\nAI: I apologize for the confusion. It seems there was a misunderstanding. I'm here to gather feedback about your recent stay with Marriott Hotels. Could you tell me in general terms how you would describe your experience? If it helps, I'm interested in hearing about the rooms. The staff's attention or the restaurant service. But also any other aspect you consider important.\nUser: Yes. I visited Mario at the Central Park Room was quite small but with good furniture, good stylist, and good qualities. So, yes, it's remote, but it's a good experience. The restaurant have really good dishes and really good staff. The menu is not as long as, for example, Hilton or Hyatt but the food is really awesome. Probably that\nAI: You for sharing your experience, David. It sounds like the room and the restaurant left a positive impression on you. Is there anything else you'd like to mention before we finish?\nUser: Yes. It's important that you take care of the checking process because when I when I arrived, I have to wait until 15 minutes probably to just get attended and get my room.\nAI: Thank you for sharing that, David. Your feedback about the check-in process is valuable. And I appreciate you bringing it to my attention. This information helps us improve for future visits Thank you for your time and honesty.\nUser: Thank you. Take to you.\nAI: Been a pleasure speaking with you, David. Have a wonderful day.\nUser: Same to you. Goodbye.\n", "duration_sec": null, "metrics": { "global_customer_sentiment": "Positive", "word_count": 267, "issues_count": 1 }, "highlights": [ "Room was described as having good furniture, style, and quality", "Restaurant food was described as 'really awesome'", "Staff at the restaurant received positive feedback" ], "issues_detail": [ "Long check-in process (15 minute wait)" ], "pain_points": [ "Waiting 15 minutes during check-in process", "Room size was described as 'quite small'", "Restaurant menu was noted as not being as extensive as competitors (Hilton or Hyatt)" ], "alerts": [ "Customer experienced a significant wait time during check-in", "Initial confusion in the call about executing vs. transferring the survey" ], "improvement_opportunities": [ "Streamline the check-in process to reduce wait times", "Consider expanding the restaurant menu options", "Potentially offer larger room options" ], "recommendations": [ "Implement an express check-in system to reduce wait times", "Review staffing levels at peak check-in times", "Train call center staff to better identify when customers are requesting to complete a survey" ], "quotes": [ "Room was quite small but with good furniture, good stylist, and good qualities.", "The restaurant have really good dishes and really good staff. The food is really awesome." ] } }